How to Order, Get a Quote or see a Sample
Welcome to the Brandconnect Promotional Product Store. On the store you will find over 10,0000 promotional product ideas. Still can’t find what your looking for? Then contact us and we are sure we can source it for you.
Got a Cheaper Price!
Founder a cheaper price – then something is missing or it is not probably the same product. It may not include freight, could be slow boat turn-around or a cheaper inferior product.
Put your mind at rest and put us to the test!
Send us your quote and if its like for like we will beat it by a further 5%!
If you are a regular buyer – ask about setting up an account. Account customers receive even better pricing and can order free samples.
Place and Order, Get an Instant Quote or Order a Sample
Unlike all other promotional product stores here you can commence an order, get a guaranteed quotation valid for 30 days or order a sample.
Placing an Order
To commence an order – select your item, decoration method and quantity required. Then select the Buy it Now button. You will then be ask to submit your artwork. If you have artwork you’d like us to use, simply attach or select send later. Finally check the details in your cart, add your contact details and select send. You will not be committed to an order at this stage nor will you be asked for payment.
You will then receive an email confirming all your order details. An experienced customer service representative will be in touch to confirm your order.
Once all of the details are confirmed you will be sent a final confirmation email which will contain payment options. Once payment has been received you will be sent artwork for approval. This will be your opportunity to approve, or make suggestions for changes and improvements. Once you’ve approved your art work we will confirm the expected delivery date.
Remember, nothing goes into production without your approval! If it is time critical it needs to be approved in a timely manner or delivery may be delayed.
Instant Quote – Valid for 30 Days!
Want an instant quote – no problem. We won’t leave you waiting. Simply hit the Instant Quote button on any bags page, choose the quantity required and your preferred decoration method. Add as many items as you like and then submit. We will send you a quotation back instantly. Remember – discounts can apply to our regular customers or those with a promotional code.
Order a Sample
Want to see a bag before you buy. Then click the “Order a Sample” button and you can order free samples under $10 for free. High value items may in incur a charge plus $5 to cover shipping and handling. Regular customer – then contact us as you may qualify for FREE SAMPLES on any item..
Standard despatch times are 2-3 weeks from artwork approval. Should you need it sooner please advise and we will see if we can meet your deadline.
For many of our products we provide a Rush option where we dispatch in 5 working days. Custom products please allow for 10 – 12 weeks.
Example Lead Times
Lead time example counted as working days and assumes client responds immediately
- Day 1 – Contact us with an enquiry/order request.
- Day 2 – Customised quote provided/order confirmed.
- Day 3 – Artwork/concept provided.
- Day 4 – Production commences.
- Day 12-15 – Products despatched via courier (delivery time may vary from 3 – 7 days depending on your location).
Shipping & Delivery
How much is Delivery?
Unlike our competitors – standard shipping and delivery to all metro areas in Australia is free! Don’t get fooled with hidden costs.
How fast will I get my order?
Production times are listed for every item on the site. This is the number of business days it takes to print your item after you’ve approved your artwork. If you need an item faster than the production time shown please contact us – we love a challenge and will try our best to meet your deadline!
Can I split my order and ship to multiple locations?
You can – but additional freight charges will apply. Just let your Customer Care Representative know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist.
What kind of artwork can I send?
We provide FREE logo prep and design help on every product we sell. So there is no need to do the work yourself – we’ll do it for you!
We want to make certain that your logo / artwork looks its best. When you submit your logo / artwork we will review it and make sure it meets the necessary requirements for a great looking imprint.
Once your logo has been given the OK, we will prepare an artwork proof for you to review and approve before your order goes to production.
Artwork File Formats
Computer files come in two basic types: raster files or vector files. Each has its place but matching the file suitable for a specific printing process is key to achieving a successful print job.
Accepted file extensions: .ai, .eps, .pdf, .svg
Vector files are the preferred format for logos and graphics as they will not lose their quality or become blurry despite how much they are scaled in size. Elements of a vector file include smooth lines defining each colour, object and text. The sharpness of the image ensures that the final print quality can also be sharp and defined.
We can only accept vector images for spot colour printing (pad printing, screen printing, etc.) All text in your logo must be converted to outlines. Placed images need to be either embedded or supplied as separate files.
Please do not simply rename the file extension of your file to match the formats we require. They will not open.
And, what if I don’t have artwork?
If you do not have access to your logo in vector format we can redraw it for you. If you want a new logo created for your company our graphic design team can also create some concepts for you. We will provide you with an estimate for this work. Please submit your artwork or ideas and we can give you a quote.
Do you keep my art on file?
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy! If we have it on file – no need to send it with your order.
Where do I send my artwork?
Simply attach it during the order process. If you want to send it later – send it to your Customer Representative once they have been in contact with you.
What type of payments do you accept?
We accept all major credit cards including AMEX. You can also request open account (after 3 orders or if approved by our Accounts Department). Our terms are net 30 days. We also offer open account for most government and educational institutions.
General Ordering Information
What if I receive more or less than I ordered?
We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be credited for any you did not receive.
Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist you.
What are set up charges?
Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). These are charges to create the screen, die or other necessary items to imprint your specific logo.
Will I see a proof before my order goes into production?
You will always see a proof – even on exact repeats. No order will go into production without your written approval (verbal approvals will not count).