What Do Our Clients Say? Promo Customer Reviews

What Do Our Clients Say?

These reviews are written by customers who have actually ordered products.

After receiving their order we invited customers to tell us about their experience with a follow up questionnaire. As part of that process customers have an option to share their thoughts about the products they’ve ordered which are then posted as reviews.

The reviews are then posted next to the relevant product. Generic ones related to service are posted here. We do not sanitise them – we post all reviews, the good the bad and the ugly as we want honest feedback from our customers.

So Easy and Reliable

I’ve ordered a few products over the last year and the team make it super easy and l love being kept upto date with order progress.

Envirex - 20th November 2023

Great product and excellent value for money

Product: Rome Metallic Ballpoint Pen

The service from Brand Connect was excellent and painless, and I received my order so quickly, about a week early than promised!

Angela - Sep 2022

Product: Aspiring Cooler Bag

Great product.

Helen - Sep 2022

Loved the Notebooks

Product: Design Your Own Notebook! - SEA

The custom designed and printed Notebooks turned out great. Everybody in the office loves them.

Sally - 13/07/2022

Product: Calico Library Bag -- Drawstrings

Fast production and great quality

Charlotte - Feb 2022

Product: SPF50+ Sunscreen - 30ml

Perfect size for our staff that do alot of day trips to site

Dewi - Feb 2022

Product: Elude Stainless Steel Water Bottle - 600ml

Can be clipped on to backpacks which is perfect for our staff that travel.

Dewi - Feb 2022

Product: Rush 15 inch Computer Backpack

Handy for travelling due to the many storage options however recommend not filling at capacity as the handle broke 2 weeks in

Dewi - Feb 2022

Great idea for an exclusive gift

Product: Paddle Bat & Ball Set

Cool product but i just wish our logo filled the space better as it's only in the centre quarter of the paddle. There were time constraints at play which may explain the size, but otherwise they're super popular with clients and a unique corporate gift.

Ebony - Feb 2022

Surprisingly nice!

Product: SPF 50 Dry Touch Sunscreen 50ml

Great product! Doesn't smell gross like other sunscreens, and works across all skin tones without turning skin purple! Non greasy and doesn't slide off during exercise. Three thumbs up!

Ebony - Feb 2022

Excellent quality, looks great, large

Product: Cyprus Vacuum Cup

Good quality and looks excellent with branding. Quite a large cup

Natalie - Nov 2021

Product: 60ml Hand Sanitiser Gel

Great product, ordered these for promotional marketing and they turned out really nice. Customer service from Steph was great too, she ensured everything was followed up and dispatched in a timely manner.

Jonathan - Nov 2021

First time customer and very happy with the service

Product: Shimmer Eco Safe Drink Bottle

Efficient and professional service and a great product. Customers are very happy with the colour and the logo looks great. A slightly larger logo might be nice but overall, very happy. Thank you

Denise - Oct 2021

Super happy customer

Product: Lily Mirror Finish Vacuum Bottle by HydroSoul

So happy with the finished product - was a great smart looking gift to present to our attendees at our event. I would definitely recommend using Brand Connect for their friendly staff and great products.

Katie - May 2021


Product: Expo Satchel

Stephanie was brilliant and the product arrived quickly and was exactly as promised

Danielle - May 2021

Product: Bamboo ECCO Kuppa

Second time ordering this product and we have received great reviews from those we have distributed to. Always a pleasure to work with BrandConnect.

Kym - Apr 2021

Product: Typo Spiral Notebook with Pen

A basic notebook/pen compilation that suits our needs perfectly. Easy and trouble free process with staff very easy to work with

Kym - Apr 2021


Product: SPF 50 Dry Touch Sunscreen 50ml

The label on the sunscreen came out great!

Jenni - 25th Jan 2021

Excellent Promotional Bags!

Product: Large Gusset Non Woven Promotional Bag

I ordered 500 of these bags for an event and my customers couldn't get enough of them! Good quality and a good size they are more likely to be retained and reused. I have already seen one of our customers using their bag at our local supermarket proving that these bags are the perfect balance with a low upfront cost and an ongoing return for our brand. No doubt they will continue to send our message long after the event.

Mike - Nov 2020

Product: 60ml Hand Sanitiser Gel with Carabiner

Disappointed with the quality of the lid. Very flimsy and does not close properly. I would not invest in them again.

Laurinda Brown - Oct 2020

Great service

Product: The Drifter Stainless Steel Drink Bottle

Great service and turn around time - thank you!

Ben L - Sep 2020

Warm HEM heads in Port Macquarie

Product: Nebraska Cable Knit Beanie with Patch

Awesome product thank you great for winter promotion with our clients!!!!!

Annemaree Roach - Jun 2020

Product: Le Gourmet Bamboo Platter Board

Cassandra listened to our requests and delivered exactly what we wanted, we are very happy with our purchase!

Helen Sergi - Jun 2020

Happy Camper

Product: Bamboo ECCO Kuppa

We couldn't be happier with the order we placed and received from Brand Connect! Staff were fantastic and always kept us up to date. Look forward to using them again.

Kym Edwards - May 2020

Fun and funky.

Product: Malibu Premium Sunglasses - White Arms

These are very funky and fun and have gone down well with our younger team members and children! They are not large so may not fit everyone.

Juliet Fehr - Mar 2020


Product: Custom Mint Card

Some people have not know what these are as it's not obvious there's mints inside.

Juliet Fehr - Mar 2020

Quality notebook

Product: Venture A5 PU Notebook with Elastic Closure

Very pleased with these notebooks. They're a great quality and the smooth matt finish is aesthetically pleasing to the eye and touch. Our logo stands out well against the black.

Juliet Fehr - Mar 2020

Product: Venus Inductive Wireless Charger

great quality and excellent service

Carmel D'Angelo - Mar 2020

Exceptional quality and service

Product: Silicone Straw with Case

I came across BrandConnect when I needed some branded merchandise for an event I was sponsoring. I found them via a Google search and submitted an enquiry through their website. The turnaround time was amazing. After submitting my initial enquiry, I received a response within minutes and we moved efficiently through the quoting, artwork and approval stages, with my order shipped less than a week after my initial enquiry. The consignment arrived quickly, and the products are of excellent quality. I even received a follow-up phone call to make sure they had arrived, and I was happy with them. I cannot speak highly enough of the service I received from Stephanie and the team and will definitely be ordering again. BrandConnect offers exceptional value for money and outstanding service. Thank you!

Kelly Hody - Feb 2020

Happy Ever More Shopping Bags

Product: Custom Printed Non-Woven Shopping Bag

We are so happy with our custom HEM shopping bags our tenants, landlords, vendors and new home owners (and us workers) are loving them. Sturdy and can carry heaps of shopping thank you

Annemaree Roach - Feb 2020

Product: Super Tote Bag

We have ordered this product twice now, it is exactly what we need and have had no issues at all. The product arrives quickly, and the staff are an absolute delight to deal with. We get these printed with our logo on the front and there has never been any smudging. Great product at a great price.

Emily Clayworth - Dec 2019

Product: Santa Monica Stylus Ballpoint Pen

We have ordered this product twice now, it is exactly what we need and have had no issues at all. The product arrives quickly, and the staff are an absolute delight to deal with. We get these printed with our logo and there has never been any smudging. Great product at a great price.

Emily Clayworth - Dec 2019

Product: Tradies Pocket Spiral Notebook

We have ordered this product twice now, it is exactly what we need and have had no issues at all. The product arrives quickly, and the staff are an absolute delight to deal with. We get these printed with our logo on the front and there has never been any smudging. Great product at a great price.

Emily Clayworth - Dec 2019

Product: Non-Woven Library Backsack

Good quality but printing colour came out dull

Jes Larsen - Nov 2019

Product: Deluxe Coaster - 3mm Rubber Sponge

The coasters turned out great - the pictures and logo are really clear and were a great price! :)

Kelsey Smith - Nov 2019

Product: Panama Metal Pen

they look fabulous

Deborah Parr - Nov 2019

Product: Express Paper Bag Large

Perfect to hold all the goodies

Mandy Major - Oct 2019

Product: PVC Pencil Case with Zipper and Mesh Divider


Mandy Major - Oct 2019

Product: 60ml Gel Hand Sanitiser

Well Received

Mandy Major - Oct 2019

Product: Adapt Eco Flash Drive

Looks great works well great promotional item

Kerry Nash - Aug 2019

Bar Runners

Product: Large Counter Mat

They are great!!!

Dougie Clark - Aug 2019

Product: Golf Useful Multi Tool

Great little promotion product. Branding application on the marker and case looks great!

Anthony P - Aug 2019

Product: Hydra Sports Umbrella - Solid Colour

Product is fantastic!

Lisa Rossi - Jul 2019

Worth purchasing

Product: Take Away Cup - Deluxe

Good quality materials and doesn't leak. Very classic and clean look. Reasonably cheap prices.

Paris Z - Jun 2019

Product: A6 Pocket Notebook

Product as advertised and were well received

Tahni H - May 2019

Product: Demio Notebook - Small

excellent quality

Shani - May 2019

Product: Aphrodite Glass Drink Bottle - Silicone Sleeve

excellent quality

Shani - May 2019

Product: Stress Ball - Full Colour Print

A bit smaller than we thought but overall good quality

Shani - May 2019

Job well done!

Product: Mallorca Precision Mouse Mat

Colours turned out really well and everyone is impressed!

Courtney W - Apr 2019

Product: Contour Satchel

Looked great

Abdullah S - Apr 2019

Product: Click Action Uber Pen

These are great and well suited for the purpose, I even like the way they write :)

Sarah G - Mar 2019

Product: Oslo Notebook

Great product! We have reordered these as they were so popular with our clients and stakeholders! Thanks Brandconnect for the service.

Sonia H - Mar 2019

Product: Oblong Wood Flash Drive

The Wood Flash Drive imprinted with our company logo was a great personalised gift we could give to staff and customers. Brand Connect's service and quality was excellent and we would highly recommend to others!

Rory Furness - Feb 2019

Product: Calico Short Handle Tote Bag

Our colours came out a bit too pink, so be sure to have a physical copy of the colour you're using and not trust your screen which may or may not be accurate. The product is amazing in texture & quality, they fold up great which is what we bought them for.

Liam S - Feb 2019

Good Quality and Cheap

Product: Nylon Lanyard

Great fast and efficient. Even though we were late ordering.

Janet - 13th Jan 2019

Product: Active Cooling Sports Towel - Pouch

Towels arrived head of projected delivery date and are great and exactly what we required.

Lynn B - Dec 2018

Best corporate gift!

Product: Hampton Picnic Bag

Great quality bag with durable and high-end fabric.

I ordered heaps of these for our top brokers and I've even heard that it's the best corporate gift some have ever received!

It's great to have

Stella S - Dec 2018


Product: Take Away Classic Coffee Cup - 350ml

We are phasing out paper coffee cups. These are perfect. They also come in funky colours.

Karen M - Dec 2018


Product: Nylon Lunch Cooler Bag

Great product. Really nice quality.

Karen M - Dec 2018

Men's Sheds love the Tradie's Notebook

Product: Tradie Cardboard Notebook with Pen

A very handy product that is a big hit with Men's Shed members and their wives.

Gary B - Nov 2018

Product: Pump Torch

great for redundancy if the lights fail

Lynn B - Nov 2018

Product: Survey Spiral Pocket Notebook

they are very popular with our outdoor staff

Lynn B - Nov 2018

Quality product

Product: Redmill Brushed Cotton Cap

These caps were exactly what we were looking for! They are a quality product at a very affordable price.

Amanda - Oct 2018

Product: Go To Trade Show Bag

Great help with the order and delivery as promised and product great quality thank you

Annemaree Roach - Oct 2018

Quality Beanie.

Product: Monty Beanie

Good Quality Beanie.

Lewis Sutton - Sep 2018

Signature Hat

Product: Stampton Cap

Good Quality Hat.

Lewis Sutton - Sep 2018

Product: Dia Travel Mug

I love the product itself! A great small travel size and very easy to take apart and clean thoroughly. The only modification that I would make to this product would the be logo size. Other than that it is great!

Samantha Milin - Sep 2018

Product: Round Ball Stress Reliever

Fantastic product with a quick turn around. Very happy with the services and the product.

Emma S - Sep 2018

The customer service is next level!

Product: Pop up Phone holder

Phenomenal service and the product was perfect, Would 100% recommend Brand Connect to others and will use them again in the future for any branded products I need.

Jenn Suthern - Aug 2018

Product: Calico Library Backpack

An eco bag that looked great with our logo.

Mark - Jul 2018

Product: Non-Woven Library Backsack

A great bag for the money.

Mark - Jul 2018


Product: A5 Omega Notebook

You were all terrific and our orders came through in great condition and we are now only one month away from our Conference, when your products will be distributed proudly.

We may need more of the books and bags once our other members see them out and about, so I will be in touch if that is the case.

Thank you again for your professional and friendly assistance, you made it all so easy.

Margaret M. - 25th July 2018

Good deal for the price

Product: Full Colour Print Notebook

Got these when they were on special - print was good and the notebook does the job. Nothing fancy but for $1.50 delivered they were good.

Jenni - 22nd Feb 2018

An order with a very tight deadline

Product: Tradeshow Calico Tote Bag - No Gusset

The product was exactly what we wanted! They looked great and were popular at our event.

Sophie L. - 26 June 2018

Quick Turn-around

Product: Non Woven Large Shopper

We had a very tight turnaround. Great quality, great service and very easy to deal with.

Alison B. - 12th July 2018

Classy Looking Drink Bottle

Product: Chimera Translucent Drink Bottle

We ordered the wrap print and they came up a treat. Thanks for the speedy turn-around.

Jason T. - 23 June 2017

Good Economy Bottle

Product: Olympus 750ml Drink Bottle

Standard bottle but as price includes delivery it was great value for qty over 500. Not one for long term use but good event bottle.

Elise. C. - 12th Oct 2017

Excellent Quality

Product: Nylon Lanyard

One of several items I ordered. Cassandra was excellent every step of the way and we were very happy with the quality of the Lanyards.

June - 12th May 2108

A Good Quaility Cap

Product: Roger Heavy Brushed Cotton Cap

Had cheap caps before which looked cheap. Went for one that people would keep and wear at home. Glad I went for this as it looked and felt great and the embroidery was very well done.

15th December 2017

High Impact at Low Price

Product: Lodge Trucker Cap

These are perfect for Perth Summer. Lightweight with Mesh and full colour print on the front. They were popular on the day and was great to see people wearing them through out the day.

Nev. B. - 15th April

People Use Them

Product: Nylon Drawstring Backsack

Second time I ordered these as they get used so much. 1 year later and I still see people using them. Proof they are hard wearing and the drawstring lasts.

30th April 2018

Wish were a bit cheaper!

Product: Nylon Drawstring Backsack

These backpacks are very popular right now, Price was high on qty 300 but less than half on 500 which I did not need at the time. Wish I had gone for 500 as would be not much more and would have 200 extra for another event.

Naveed B. - 2nd Feb 2018

Huge Print Area!

I wished I had ordered more. Expecting these will go down great at the club and can't wait to see these on the streets being seen.

Leila - 12th Feb 2018

Excellent Value and Stress Free!

Product: Large Gusset Non Woven Promotional Bag

Nothing was too much trouble, I was very impressed. Even though my schedule was tight the bags to our event well in time. And they looked great - very eye catching.

Rachel - 13th June 2018

Super Fast

Product: Nylon Lanyards

Thanks for the fast turn-around. Thanks to Jen these arrived well in time for the conference !

Emma - 14 May 2018

Cheap Cap - Great for Oz

Product: Lodge Trucker Cap

Went for embroidery as full colour print option was an extra $3. Looked good and with the mesh top perfect for Summer.

Andrew F. - 12 Feb 2018

Two for One Price

Product: Taurus Ballpoint Pen

A cheap pen but got them as a 2 for 1 deal so great value. Our logo looked a bit small but probably due to being square shaped logo.

Lucy G - 23 May 2018

These were so popular!

Product: Mini Notebook with Noteflags

Everybody loved these, very handy and will keep on peoples desks so our message is seen everyday. Great value at under $2 printed and delivered.

Sam - 12th April 2018

A Great Pen at a Great Price

Product: Click Action Uber Pen

Color range is wide and quality good. Pens worked perfectly and now I give these out to everyone when I go on my sales runs. Nice to leave a lasting impression after you leave their premises.

Roger - 2nd March 2018

Large Print Area

Product: Go To Trade Show Bag

Love how my logo and company info (contact details) looked on this bag. The imprint size can be changed and I went for largest size. Price is cheap but have to wait a few weeks - but thats OK. Will order these again. I love to give these away for free to our customers as I know they are going to show this around town.

Jess - 5th June 2018

Stress Free

You’re staff were extremely helpful and very quick and efficient with our order.

May 2018

Exceptional Service

Great service and product looks good. Perfect gift for clients and great for marketing purposes.

May 2018

Thank You

Simon was very helpful and patient with me.

April 2018

Tight Deadline

I had some time turnaround time requirements and Simon made sure the product was delivered on time.

April 2018

Amazing Jen

Jennifer Dy is the best!!!

March 2018

Stress Free process

Thank you for a stress free process. The customer service that I had received was magnificent, and I would recommend your company to all

March 2018

Top Notch!

You have top notch customer service - prompt to reply & very helpful. Your turnaround is great too, we received our order before the expected ETA!

Feb 2018

Great service and top product

Great service by Simon. Good product.

Feb 2018

Quick Turn-around

Always very helpful and usually get me my products at very short notice.

Feb 2018

Great Pen for the Price

Product: Click Action Uber Pen

The pens were great value and delivered ahead of expected time. The whole process was a breeze.

Janet - 30th May 2018

Easy Process

It was a very simple and easy purchase with good communication.

Dec 2017

Can't Thank You Enough!

Ellie is always super helpful and gets back to me quickly. Assisted me with an urgent delivery recently - can't thank you enough!!!

Nov 2017

Efficient and Professional!

Stephanie always provides efficient and professional service.

Nov 2017

Such a Breeze

This process was such a breeze, Jen was so helpful and the order was exactly what we wanted. Awesome choice of colours and great quality.

Oct 2017

Great Help

Great correspondence with Jennifer Dy. She was a great help!

Oct 2017

Hassle Free

The customer service I received was fantastic and the order was delivered hassle free and before the due date

Sept 2017